Really discouraging
Extremely disappointing. Customer support is not very helpful and also in facts provided me with the wrong guidance on a vital area. Most bad complete understanding/revelation concerning the our loans Yampa very own auto loan. We shall never be using Golden1 to possess one thing later on. There are plenty of other available choices around with the exact same products and most useful (and particular) support service.
My personal auto loan is set as paid-in complete so it month for the . My personal harmony was less than my fee. Not only will the regular overall number feel withdrawn and you may used on quicker-than equilibrium, but In addition cannot reduce future money as opposed to going into a lender branch and you will canceling the fresh new repayments. Abreast of entering the department, I happened to be confronted by a shorter-than-competent lender employee. It staff had no suggestion how exactly to submit brand new cancelation document and when to help make the document active. She expected Me! It was maybe not a reassuring experience and i would-be closure all golden One to levels when my vehicle identity is received.
Hi Sonya, we regret to hear that you’re incurring this issue away from their car finance fee. You want to mention an answer to you and enable you to receive touching the member supporters class here:
Golden step one customer service
Literally named bc my credit is denied and no body said that my personal credit is actually refuted or Closed my personal account was finalized on account of an excellent forty$- fee i had to settle that was great yet still just what f–k? No one told me shi as soon as we titled it old-man on the phone was being rude and pathetic i did not such their adittude you to definitely part the guy wasn’t useful after all. The fresh tough concerned tough he lied and you can said i can open up reopen my personal membership but then when i inquire so you can reclarify thus i helps make sure it is still suitable details that i you need.. and that i can always have the help that i You desire he wants to say oh zero you can not reopen ur financial u have to go inside and also a unique credit Fantastic 1 delight advance CS!
I can not understand this anybody carry out…
I am unable to understand why some body carry out prefer to lender right here unless of course its very convenient. The new incompetency amount of a few of their employees was breathtaking, and this Golden That cannot have a look worried about. I can not highly recommend which lender.
Recently had a car loan via Golden…
Recently got an auto loan through Golden One. But not You will find maybe not been able to relationship to my personal Fidelity levels in order to make a fees. Titled Fidelity who explained the new routing count is refuted. Entitled Golden One no one there seems to know anything on how ETF functions. Up coming attempted the reverse and you will connect regarding G1 so you’re able to Fidelity. Were able to verify the web link thru sample places – but when We try to import funds it gives an error. They actually don’t want us to manage to generate a fee! Never had this problem writing on Patelco having my personal almost every other auto mortgage. My biggest issue is the shortage of support, education within G1 prevent.
Refuted to have debt consolidation reduction mortgage
Denied to own debt consolidating loan, immediately after ten+years , credit rating okay, money so you’re able to loans racial good, try not to bank which have golden 1, respect function absolutely nothing to them.
Crappy technical, a beneficial customer service
The website & applications aren’t brand new friendliest to utilize, however, any time I’ve had a problem, they might be very receptive. Full, it’s among the best finance companies/credit unions on the market.